Sunday Shopping works to ensure every customer receives quality products and a satisfying shopping experience. This Return & Refund Policy explains the conditions under which returns, exchanges, or refunds are handled.
Return Eligibility
Returns are accepted only if the product is received in a damaged, defective, or incorrect condition. Requests must be raised within 24 hours of delivery along with clear photos or videos as proof.
Condition of Products
Returned items must be unused, unwashed, and in their original condition with all tags, packaging, and accessories intact. Products showing signs of use, damage, or tampering will not be eligible for return or refund.
Non-Returnable Items
Certain items such as discounted products, innerwear, clearance sale items, or customized products may not be eligible for return. This will be clearly mentioned on the product page wherever applicable.
Return Process
To initiate a return request, customers must contact Sunday Shopping through WhatsApp, phone, or email with order details and supporting evidence. Once approved, return instructions will be shared.
Refund Policy
Refunds will be processed only after the returned product has been received and inspected. Approved refunds will be credited to the original payment method within 5–7 business days, depending on the bank or payment gateway.
Exchange Policy
Exchanges may be offered for size or product issues, subject to stock availability. If the replacement product is unavailable, a refund or store credit may be provided.
Shipping Costs
Return shipping charges may be borne by the customer unless the return is due to a damaged, defective, or incorrect item received.
Cancellation Policy
Orders can be canceled only before dispatch. Once shipped, cancellations will not be accepted.
Final Decision
Sunday Shopping reserves the right to approve or reject return and refund requests after reviewing the case.
Contact Support
For return or refund-related queries, customers can contact Sunday Shopping using the contact details provided on the website.